Travelocity
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Book using Travelocity - THINK AGAIN
I rented a car abroad in Romania using Travelocity. Total rental price for 11 days was 90 $ plus Travelocity insurance at 11$/day overall pretty reasonable price. After flights and connection times over 20 hours, I reached to Otopeni Airport in Bucharest Romania. Looking for this rental company I realized they do not have an office in the airport. I was able to contact the company: Economy Rent a Car by phone and after about 1 hour was able to get to the car rental location. Here I am asked for a passport, credit card and driver license which I provided immediately. The asked me to sign the deal in local currency but I realized the price is way higher the equivalent of 680$ plus a 710$ deposit (instead of 90 $). I was not told about any change in price prior being asked to sign. I wanted to cancel the reservation but I'm told it is too late and I have to pay in full. They explained to me the new price includes bumper to bumper insurance and they told me next the car is an upgrade. I didn't ask for an upgrade I wanted the car TRAVELOCITY advertised on their site with 8$ a day. What should I do now tired in the middle of nowhere? Lose the money and look for another last minute car rental on another company which could be way higher? I signed for the 645 $ and the deposit. On top of that gas tank was half full and not full as stated in the contract done through Travelocity site (have picture with at the time of pickup). Next day I called Travelocity and reported the case. Customer service told me they will try to get a refund for me so I pay only the initial price which sounded fair to me as long as they couldn't provided the car I needed. Called back after a couple of days they told me may take longer because and have to be patient. Called them abroad about 4 times then after I got back another 2 times. They asked for the receipts which I sent them. On top of that I was asked my story about 2 times each time to first customer service and then to the supervisor. At some point a supervisor offered me 200$ coupons from Travelocity to have the case closed. I didn't accept because the damage was way higher and in my opinion a respectable company should offer full reimbursement and protect the customers who are making deals using their website. Next a Manager explains to me I this is between me and the rental company and Travelocity has nothing to do with it. So I rent a car using travelocity at a price, and a different more expansive car is given to me at the destination with no option to get what I initially asked for or to cancel because they couldn't fulfill my request. Finally after 2 weeks and half after spending hours on the phone repeating again and again my story Travelocity responded to me they can't do anything and it's my fault because I accepted the upgrade. I advice people to be very careful when they do business with Travelocity because they can be in similar situations. Totally disappointed with Travelocity and the service they offer.