The One Broadband
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Still no improvement
Following the previous review, there was a short time during which the connection stabilised, but then it reverted. The One said they reconfigured things remotely and since this time the phone line has not worked and the connection has become even less stable. In addition the router appears to have developed a fault on the WAN socket. The payment has now been adjusted to the correct amount but no refund of the overpayment has been offered. Both service and support emails have stopped responding, the phone line co minutes to state the lines are busy and then cuts you off. Even Cityfibre can't help as they have no other telephone for them This Company do not want to take responsibility for the problems they are causing and appear only to respond to the bad reviews placed here. UPDATE The email states that my phone line will be migrated on 25th June at 19.45 in other words in 7 days time having already spent about 14 days without it already. No mention of compensation or why it worked perfectly ok after the broadband was migrated, up until they tried to reconfigure the router. This relates to ticket 1211. Other outstanding ticketes not mentioned are 1205, 1320, 1426 and 2100.