JR Cigars
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Never Again
I rarely post negative reviews but I am out of patience. On 4/1 I ordered a box of cigars. On 4/6 they were out for delivery per UPS. Then around two that afternoon, which is about the time our normal driver gets here, the status changed stating a problem with the address. I called JR. The agent was very kind and called UPS and told me there was an issue with the format of the address that she corrected and they would still show up that day. Well they did not show up. So the next day the UPS tracking information said check back tomorrow for updated delivery information. That was 4/7 and this is 4/14, that status has not changed. I have been on the phone with JR each day and up until today everyone was nice even if ineffective. Today the rep was not only ineffective but rude. She could not have cared less that her employer was holding 190 dollars of my money hostage for two weeks while I had no product. Look, I get there is an issue with UPS on this one. But it has been two weeks and I do not have an agreement with UPS, I have an agreement with JR Cigars. I should not still be waiting for my money back. An absolute imbecile can see the package has been lost or more likely stolen. I even went out to the UPS depot where this package would be. The manager looked for 37 minutes and found nothing. All we know for sure is that it was out for delivery and then suddenly it wasn't. That seems simple enough to me. This is a problem between JR and UPS that has now become my problem. I have the bank involved now too. Obviously I will never purchase anything else from JR Cigars or Cigars.com or any other business that shares their address. This has been a very bad experience because I have had shipping issues with other companies and they took so much better care of me than JR has. And moving forward those companies will see all of my business. Take this as a warning to not do business with these people. They are fine with the taking your money part but as soon as there is a problem all you will get is the runaround. I never asked for anything special. All I wanted was someone to exercise some common sense and return my money. One way or the other I will get my money back. And I will be posting this review everywhere I can find until I do!