The Game Collection
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Covering up Data breach?
Logged on to my account only to see all my previous orders have disappeared, saying I had no previous orders, even though I have bought items and wanted to check information and warranty information! As a customer this information should be available for warranty claims and potentially tax reasons if self-employed. No other online shop has ever had this issue in my experience, so saying it's a change of computer system seems very suspicious, and now I'm worried my account has been breached and someone has actively deleted my order history. I don't know if I can trust The Game Collection with my personal information moving forward, there was no mention of a system change or mention of losing all your order history. This is quite a major issue and the brush it under the carpet mentality is pretty shocking.