iD Mobile
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Great deals, terrible customer service
Great deals, lousy customer service. I was offered an upgrade, having been with iD for the last 4 years. Decided to opt for a Pixel. Phone received in super quick time, but then found that in the upgrade my existing iD mobile number had not been applied to the phone, despite being told that with my upgrade my existing number would transfer. It's now been a year of endless online 'chats' with representatives who don't seem to understand the issue and address obviously working from a script. I've emailed and written but to no avail. I'd ike to cancel but know that this would screw my credit rating. I'm exhausted trying to get them to realise that they never actually 'upgraded' me, just sold me a new handset. Very, very frustrating. I'm now using my old iD number on its original iD SIM cards on a new phone, on my old data plan. What's the point? And now I see they are offering the Pixel Pro for less than I'm spending on the present defective contract and pay as you got SIM.