VinatisUK
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Order n° 2600079 - Questionable customer service
Ordered a couple of cases on 10th Dec for Xmas and immediately got an email saying it might be delayed (delivery was supposed to be 5-10 business days), this was immediately followed by another mail saying it was dispatched!? Tracking number suggested it was released from ‘customs’ (bonded store?) in Oldham on the 11th but not heard a peep or had an update since. Chronopost / DPD tracking not changed (other than the delivery now disappearing from the DPD app) Have emailed them and used their ‘contact us’ function on the website but heard nothing for over a week despite offering a ‘response within 24h’ Now unsure whether to stick or twist and get another £350+ of wine just in case this is late as they can’t be bothered to give an update. Used them a few times before iirc pretty sure this will be the last.