CI
City Cruises
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I booked a trip for myself and…
I booked a trip for myself and grandchildren during half term to go around Jurassic coast. Paid by card. After queuing in rain was told at last minute boat had developed problems and was only going one way to Poole . I returned to box office where I was told I would get a refund in 2-3 days. No refund given. I phoned today (8days later) and asked for refund. They processed it today but said it would take another 2 days! Poor customer service. No compensation. Very disappointed.