Zzoomm Full Fibre broadband
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Billed twice. Refuse to refund there mistakes
I used to shout about Zzooomm. There great and never any issues. Maybe the odd outage but there budget friendly and customer service was okay when needed. Not anymore. Call customer services and its be outsourced to another country. They couldn't care less about you. I'm in the process of leaving my address and the person I lived with is taking over the full tenancy. Stressful time for me and struggling to find a place to live. I have yet to receive a returns box and my contract was terminated 16/07/26 when called to cancel. Email back saying wait for prepaid envelope. If you don't return the equipment its £90 fee. Get an email on the 17th saying there taking £76 from my account as I'm being charged £100 for not returning equipment then minus my credit. Not £90 as the email states and yet to get a prepaid envelope. Called 18th Sep to say I can't afford this and they will send out another envelope and not take the payment yet. 23rd comes along and £76 leaves my account. Called and told there's nothing they can do i need to wait. 24th Comes along and £100 leaves my account. Again charging me twice for not returning equipment. Called again same day to dispute and ask for this to be refunded for the second payment. Big NOPE not till equipment is returned and you'll get both payments back... I've been lied to and no one cares that you can't afford to pay your bills due to a billing error there end. If your looking to go with Zzoomm, Stay away. Crap customer service, Network is down more times then rivals, Others are a little more but for better customer service and better reliability I'd go for any one else then this company.