Sküma Water
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A great filter with few things to improve
The device and the idea behind is great. I always wanted a filter that doesn't require any installment. It works well, filters the water, and infusion idea is great. However, I gave it 4 stars because there are few things that needs to be improved: 1- The waste water container is too small. It constantly requires emptying and it could be more helpful to increase its capacity a bit. 2- heating is not efficient. Hot water option is great but it doesn't work efficiently. When I try to get some hot water, the machine just starts to squirt the water towards the end and it all gets messy. I never managed to get hot water without machine going crazy. And even if so, it is not really "hot". it is lukewarm. 3- infusion system doesn't always work efficiently. The reason is it turns on itself even if I turn it off, or the infusion lights go crazy disco mode itself sometimes, turning on and off. I am not bothered with this much as infusion is not as important as filtering but you expect your new machine to work efficiently. I also don't taste the difference in the water so I am not sure how much infusion is being added. Also they swapped to sachet infusions, haven't used one yet but not sure how it will work to dissolve it like Alka Seltzer and use. 4- Small improvements needed for better sensors. after 2 weeks the filter sensor on my device went crazy. I started to receive a notification about changing filter. no matter what i do, it didn't work. The machine occasionally starts to filter again but then gives a warning. even if I was sent a new sensor to change it, it breaks my confidence for longer run. 5- maybe working on the noise. the machine is loud when it is filtering. Now onto the positives: 1- speedy and good customer service: they are very responsive and helpful. They reply quickly and offer solutions. 2- decent filtering. I have a water hardness level measure and i get decent results. 3- even though they discontinues coffee booster infusion, the infusions are great, i hope they expand the idea with new options. 4- good payment options, splitting offers. I hope they keep their accessories prices down. 5- very helpful video instructions. they have a video for everything and makes it easy to manage the filter or solve problems quickly. helpful for neurodiverse people! It is a great idea and good filter, if you don't want big installment works. Especially for a single person, it is efficient. I would recommend it but also expect some improvements for longer run.