Travelocity
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Not a good experience at all...
Not a good experience at all. I booked 2 international tickets in Jan 2019 for trip in Jun 2019. Trip was cancelled by Airlines in April....I requested refund from Travelocity. Initially Travelocity said they can not refund money and need to follow up with Credit card company or Airlines... Seriously??? This is so unprofessional. I am still following up with Travelocity in multiple calls and each time get difference reason. May 1: Airline gave instructions to Travelocity to Honor Refund May 7: I am told I will get refund Jun 1: I get to know refund was not initiated and then Corporate customer care assured that they have initiated refund and will get in 1-2 billing cycle July 24: No refund received so call customer care again. I was told in 1 weeks time I should get refund. Aug 11: Still refund not received. Contacting Travelocity Customer care is a pain. You need to hold call for hours. It is Aug 2019 now.. Still waiting to get refund in spite airline company has provided instructions to Travelocity to honor refund. Common guys, $2829.88 CAD is not small amount. it is hard earned money... You are using it since Jan 2019.... How am I going to pay back to credit card company? I do not recommend anyone to go with Travelocity. getting refund is so painful.. Update: Aug 12 : Finally received refund....Thank you Travelocity... Still my opinion about Travelocity is unchanged...You can still do better...