DCG Stores
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Zero stars
I would rate this company zero stars, if possible. Although phone numbers are listed on the website, they only reach a recording that says "due to Covid, no phone support is available." Phone service by other, more legitimate, companies doesn't seem to be an issue relevant to the current Covid situation. This company can only be contacted by email, and their email responses are less than worthless. In our case, we needed to return a futon cover after the thirty-day period due to an unusual circumstance. We were asking for a store credit toward an even larger purchase with them, something a legitimate company would ordinarily be glad to accommodate. Their only response: "Unfortunately, the return policy date has expired. We cannot accept the return." No direct response to the problem we had described, and, when I asked that the issue be escalated to a supervisor (normal procedure with phone support), the response was: "per company policy the return policy date has expired. We cannot accept the return." That is the sum total of their "customer service." Do not do business with this company or with futoncreations.com, which is a thinly disguised version of DCG Stores (the web pages look exactly the same, with the same prices). You would regret it. They have an 89% one-star rating on another review site.