Thomas Cook Airlines
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Why I will never fly with Thomas Cook…
Why I will never fly with Thomas Cook again. My daughter, who is a juvenile, flew solo, from MCO (Orlando) to Manchester (GB) on 06-08-2019. When the ticket was purchased, we notified the agent, we purchased a service that she would be accompanied by a stewardess on and off the plane. Not only did this not happen, the agent at the check in desk was rude to my wife when she asked a question if she could accompany her daughter past the security point. Upon landing, our daughter was not given assistance or direction where to go, or any assistance. The service that we paid for, our daughter did not receive. Upon calling customer service to complain, my wife was hung up on. Thomas Cook is the worst airline, DO NOT FLY with Thomas Cook. I will make it a point to notify everyone on Trip Advisor and other social media sites to go elsewhere. Don't trust Thomas Cook aeroline. Never never never again 💯