The Pillow Home
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Fraudulent Company that needs Surveillance
I will be reporting this company, as it is fraudulent. I have been waiting almost a month for my order and there is still no movement in tracking updates. All it says is that the package is received, but has been saying that for 2 weeks. There is no valid customer support and you will not hear back from their “support email”. I don’t even know where it’s shipping from, the address seems to be a random small post convenient shop called One Stop Shop off the highway in New Mexico, although prior reviews say it’s coming from China. I contacted several times for a refund, but I’ll have to contact my bank to dispute this. Complete and utter waste of money. I should have looked at reviews beforehand, their Instagram account doesn’t even look real with false advertisements and low quality product images. They also delete any negative comment on Instagram. The majority of reviews here all adhere to the same issue, the positive ones might as well be bots, paid, or made up by the company. It seems they only respond here with information when under hot water and that’s when they give you an update with a lame excuse. Even then, the item is reviewed as poor quality. I also see that they’ve been scrambling to give copy pasted responses to negative reviews for the past hour. Don’t waste your money or time. I am owed a refund. Extremely poor and non existent service. Whatever it claims to be needs to be closed or taken down. How are you not scamming if you have a multitude of reviews claiming that the item has not shipped for a long period of time, we don’t know where it’s coming from, the product is poor quality, the return process is impossible, there’s no direct customer service, refunds are not guaranteed, and the list can go on? Answer that, not an automated response.