LifeStance Health
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HORRIBLE NURSE SERVICE/ SO…
HORRIBLE NURSE SERVICE/ SO DISAPPOINTED! I’m so disappointed with how I was treated by the nurse practitioner!! She was so unprofessional how she handled what occurred. I made a mistake on my appt time but I tried to log in about 10 minutes late. She wouldn’t accept my call on telemedicine but she texted me I needed to reschedule. I explained what happened & her next appt was still 10 mins bc I looked at the clock & I know for a fact what time it was. She told the office I was 20 mins late so she could collect the late fee. I was barely going to meet with her for the 2nd time!! After she texted for me to reschedule I did so; I received a msg later that she had cancelled my appt! And later on I received another msg that I needed to pay the late fee of $150 paid in full before she could give any refills on a medication or schedule appts with her. She refused to give refills that i seriously need. It was helping me so much & now I’m out. But she didn’t care. I tried to talk to the office but they’re only going with her word. I was a new patient & I showed that I tried to login before my time was up. She didn’t even take this into consideration. Is this the way she treats patients that are needing serious help all the time? Give me freaking break!! Never going back to a company that has ppl that r more interested in money than helping ppl in need.