Rightmove
Read all reviews for Rightmove →
Seriously impressive service
Seriously impressive service - invitation to pass in 4hrs same day! Haven't rented for decades but after selling our home we decided to rent. Our lettings agent uses Rightmove to reference tenants so both my spouse & I were sent individual links (via mobile & pc) this morning to fill in our personal, work and financial data. One was completed via text link, the other via email link. Easy to do but make sure you have all your data to hand beforehand. Not much between the experiences. Overall it was a breeze. We did have a couple of issues to query so phoned up, miracle of miracles the phone was answered with 3 rings! We dealt with Tonicha and she was a superstar - like lots of people our income is from multiple sources, she answered all our queries about how best to complete the form and had loads of helpful advice. We sent the docs password-protected over email and Tonicha phoned us to say she'd received them and if there was anything else we needed to provide - 2 email runs were sufficient. So much so that they were able to issue a PASS notice to the lettings agent about an hour ago. So start to finish with queries etc took 4hrs on the same day. Service with Tonicha's level of efficiency and helpfulness is really rare these days so Rightmove and Tonicha both deseve a big shout out. Seriously impressive.