Novo Shoes
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Do not buy from Novo or Estore!
Do not deal with these people! They also sell under a shop called Estore. My experience: we order shoes, shortly after we receive an email they can't deliver as item is out of stock. Then apparently they do decide to ship the product (obviously I already bought the product somewhere else). Then when the shoes arrive they are also the wrong size (men's 10) whilst ordering on the women's section. When approaching them, I receive a short email saying "send back to address...." no return form, no resolution, no investigation of why we even want to return or whether it's their fault (which it is). After following up.. no response. Absolutely terrible and have not experienced anything like it since 2001.
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