Direct Freight Express
View company profile →
Poor Poor Poor Stay Away
I had a parcel delivered on the 18th of November, the delivery driver asked if I could help given the number of items 9 in total, I carried 8 out of the 9 and one was dropped from the rear of the truck onto the floor by the driver. Good job it wasn't breakable, I then started to check my items and there was one missing, this was delivered the following day as it was left on the vehicle?? Another delivery on the 26th of November, over $3000 worth of electrical equipment left at my front door for all to see which ended up surprise surprise being stolen. No notification of intended delivery or notification of delivery on the day, spoke to customer service after being on the line for over 30 minutes before someone picked up who showed no remorse or compassion about my items and claimed it was the sender's responsibility. I was told I had to make a police report and follow up with the sender. Another delivery yesterday 28th of 2 items that were scanned at the depot and only one was delivered, chased up today and they don't know where the item is. This company is a joke, no organization, no customer service of sorts, lazy drivers who deem a front door a safe and acceptable place to leave valuable items at and have no come back or responsibility by Direct Freight!!!