Gate 1 Travel
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Exceptional companyI
I, too, am writing because I cannot believe all of these bad reviews! I don’t doubt these happened to people but I just wanted to put my two cents worth in! We have travelled four times with Gate One and all have been exceptional. The guides have been informative, the hotels excellent and I consider this company to be a great value for the money. Two of our trips were cancelled last year, one five days before leaving for Costa Rica and a Danube Cruise later in the year. We never even asked for a refund on either because we knew we would be doing both when we could. We have since rebooked the Costa Rica trip for December of this year but were not thrilled with prices for the airline we had originally booked with. The airline was in the process of issuing a refund to them for the cancelled flights and they then sent us our refund. We can now look for better fares. We have also rebooked our Danube trip for May 2022 and as we just let them keep our deposit from the original trip, it was applied to our new trip. I have looked into other tour companies and just don't see where they are worth the money compared to the value we have received in the past. I am sorry all of these people had trouble getting money back but this pandemic threw everyone and I think they are doing the best they can. It is hard to get through to them on the phone; I was on hold for almost an hour two weeks ago but as things open up, I think that will get better also. We were lucky as our airline did not have a cancellation fee due to the pandemic. My husband and I always travel with five other couples and we will always consider Gate One for our travel.