General & Medical
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Hit us with 2 excesses for 1 single claim.
My whole family have been with GM for 8 years on their highest 'Black tier' and have provided them with over £16,000 in payments. We have never claimed. In July 2022 we claimed for my daughter to have a lump removed from her abdomen. Approval took around 10 days. Fixed cost £1900. Our initial consultation was in August 2022. We paid £250 excess for a £200 consultation. The surgeon's only availability was 5th December 2022. Between our consultation and procedure our policy renewed with GM. When the bill from the hospital arrived to GM in December, they made us pay another £250 excess on the same procedure as the bill fell into the new policy year even though it was agreed 3 months before. This apparently is in the T&C's. Fine. Not a problem so far..... I appealed to our contact person whom we've always dealt with over the years to ask for discretion, else we'll take our business elsewhere next year. They refused 3 times. Yes, we gave it 3 attempts - assuming it was a no brainer in revenue retention. In effect GM gained an extra £250 from us but lost £2000 next year. Think that says it all about GM. If GM are thinking of replying to this review to ask us to "reach out" or "discuss" - don't bother.We tried 3 times with our 'client manager'. He didn't want to play ball. My advice? Pay a little more and go elsewhere.