Nuffield Health
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UNFAIR BILLING PRACTISE
I had informed the club of my intention to freeze my menbership on two occasions via email dated 13th and 15th May 2025.I also tried to call the club several times in between those dates but was unable to connect as the contact no provided had one digit missing in the email signature for the membership accounts team, I did mention this in my previous email but did not receive any response nor acknowledgement whatsoever. I opted for Pay as you go option because it gave me that flexibility inspite of it being costlier than normal membership. Where is the flexibility here Nuffield??? Stop penalising paying members, its so wrong. Inspite of my efforts to give advance notice to my surprise the membership fee was taken from my account by Nuffield Norbury. This action by Nuffield is not only unexpected but also totally unacceptable and breaches basic consumer rights and fair billing practises. Seeking a full refund and explanation from Nuffield