Sandersons Department Store
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Poor customer service
Made an online purchase and had no update for a week (despite shipping being noted as 3 - 4 days). I contacted the team who took their sweet time to tell me that they dont have my order in warehouse stock and as a result of me flaggingthw whereabouts of my order are now looking at locating it across their shop fronts and would get back to me the same day. They did not and it took me multiple attempts to get an update. They then blamed an incorrect postal address...absolute nonsense. 2 weeks later and finally got the order. They are denying its from a store and has been tried on (which it very obviously from the packaging and quality has) and despite the fact that they didnt honour their delivery period or didn't tell me that the item wasn't even in stock, are not offering even a free refund. I've had better customer service at lower end range stores. Also why show something online as in stock when it's not? Needless to say I wont be ordering from them again...I don't purchase items to have to manage the logistics and admin myself!