M L Accessories
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Dire customer service
Dire customer service. According to their website - 'customer service is not a department, it’s an attitude! We continue to strive towards exceeding all expectations ... '. Having bought 4 BH22PH bulkhead lamps, I proceeded to use a punch as per the instructions, to remove a knockout only for it to break and split the case. I initially contacted M&L via their chat facility and stated that I believed the case to be too brittle. The response I received was to be given a list of suppliers from which to purchase a replacement. I duly bought a new lamp (in the meantime having drilled out the knockouts in the others) to discover the revised instructions with it stated the knockouts should be drilled! The lamp was no different to the others i.e the case was brittle. Having emailed M&L to advise that the original instructions were not fit for purpose and that I therefore felt vindicated in regard to the brittleness of the case, their response did not exceed my expectations as I did not get one! As for the quality and longevity of the lamps, time will tell.