Economy Energy
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Disappointing customer services and overcharging us
We never received any invoices, either on our on line account or by post. We renewed our tariff on line and spoke to a salesperson in February and March and switched from direct saver 2017 V3 to this years version of the same tariff. However after receiving my bills from many requests we have noticed that we are on an expensive variable rate, and raised a compliant and asked for an investigation to this. We were assured that this will be done. have gone on line to check and we are on a green-saver tariff-something we did not ask for and sign up for. For the past 6 months we have requested a full year statement of usage and account charges from last years 2017 statement, providing fuel used and costs incurred, we have not received this despite promises we will receive it. The way we have been treated and charged for our fuel is very disappointing and request you resolve this within 14 days and provide us with all of the above.