British Heart Foundation Furniture & Electrical Stores
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Dreadful customer service
I bought a table and four chairs from the BHF eBay shop. I sent messages & emails trying to get the phone number of the shop to arrange collection but all I got were generic autoresponders. Eventually I drove 45 minutes to the Huddersfield shop but when I got there the chairs were badly damaged. This was not visible in the photos or in the written description. Three men who work in the store all agreed as we looked at the listing together. I was told they could not refund me I would have to go via the online shop. I drove 45 minutes back. BHF have the furniture AND my money! I sent a message & asked to cancel the transaction - the reply stated they could not deal with it until they had spoken to the shop, Then 3 days later I got a message saying the cancellation had not been actioned. I had to ring eBay for help & have now had to report the items as 'not having arrived'. All so ridiculous, time consuming and irksome. It really puts one off trying to support charity. I am still waiting for any type of reply!