PR
Princess Cruises
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Shoutout to Jacob in the Southampton custom service team
I just wanted to give a shoutout to Jacob in the Southampton customer service team who I chatted to earlier today and helped sort out a slight error with a name on the booking. Sorted it as best he could quickly and clearly, offered guidance on what we'd need to bring with us to the terminal and even a bit of advice for one of the ports of call. Really friendly and light years ahead of the customer service I got from the travel agent I actually booked the cruise through! Thanks Jacob :)