This is an interesting one
This is an interesting one. On one hand, we completed in under three months (which having moved from Australia, I now understand is quite quick for the UK - in Australia, that is going at a snail's pace) so I am happy with that. On the other hand, easily the most frustrating thing of all, was the constant texts saying, "You have * outstanding tasks on your eWay file...", these were infuriating. In my opinion, an outstanding task is something you've left for a while and forgotten about. To DC Law, this is a task that has literally just been loaded onto the system that needs URGENT attention. Then I would find myself rushing to get the information across and then, nothing. No thank you, no communication, nothing, just a tick on the stupid wheel thing with colours showing how far you've got. Can I recommend this, please use the phrase, "Hello! We have just sent you some documents to review and action at your earliest convenience. Thank you." Yes, this is more wordy but takes the stress out of it. Another negative thing was the incredible length of time to carry out "searches" - I still have no idea what they are. Lastly, our assigned solicitor was almost impossible to reach. For the first 8 weeks I thought she was an AI robot. Thankfully she wasn't. Three stars is kind of generous but I think this is, on the fact we completed in good time, fair. However, next time, we will be using a local conveyancer.