Kay

Feb 2, 2023

Good For Basic Advice

I subscribed to which legal for advice on a claim following a dispute with a garage. I have to say that after terrible initial first impressions, when I had to call several times just to sign up, being offered a follow up call and even an excuse that they weren't able to sign up any new members due to server issues when I called 15 min before their lines closed I still persisted. I managed to finally speak to one of the their customer service team who was friendly and welcoming. I was able to arrange a meeting with a legal advisor who provided me with information that helped my claim, and went above and beyond to follow up after trying to contact me during my scheduled appointment while I wasn't able to answer as I was in work, and even provided confirmation in writing of advice we'd discussed in our meeting. The information wasn't expert legal advice but it was enough to help me. My only comment is that the system to book appointments isn't the greatest. I recently booked an appointment and had to wait 4 days to get 2 missed calls and a voice mail asking to arrange another appointment. I received a call outside of my appointment slot and I wasn't able to answer the call. I work in a call centre and I'm not always available to answer calls. I wasn't able to speak to an advisor when I called back and I received another missed call asking me to reschedule my appointment for next week. You have to call up to arrange an appointment and in my experience the first contact hasn't always been great. The last time I called the agent I spoke to made some comments and jokes about my reasons for calling and it isn't the first time I've had this experience. I usually take this with a pinch of salt, as I expect that this doesn't reflect on the attitude of the advisors or the company. Overall my experience has been mixed. I've had some great help and support from one of their legal advisors and some agents on the helpdesk team but these are few and far between.