Airport Van Rental
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DISHONEST
This was our 2nd time renting from AVR. Despite the numerous bad reviews online we had a positive experience the first time and decided to rent from them again. What a mistake. Upon returning the van I was told I was all set and would be charged the rate I was quoted with no additional fees. I was given a receipt with the total and verbally told there were no additional charges. The next day I was charged a $200 cleaning fee for “excessive pet hair.” WE NEVER HAD AN ANIMAL IN THE VAN. I called and spoke to Maria, the station manager, who repeatedly restated their cleaning policy. I asked to speak to her supervisor and was told Steve, the General Manager, would call me back. He did not call so I called and asked to speak to him. I was told he was gone for the day & was reconnected to Maria. She told me there were pictures of the animal hair and she would email them to me. Maria reassured me she would make sure my concerns were taken care of before she left for the day. I have not received any communication from Maria or Steve since my last phone call. It seems AVR keeps their rental rates low then charges fees upon return to make a profit. What a dishonest business practice. I would recommend you rent from another company even if their rates are higher.