Express Water
View company profile →
Disappointed
I have used and enjoyed my Express Water RO System for years. Recently, it sprung a leak, and I needed new O-rings immediately. I ordered them online from Express Water and paid $36 extra for overnight shipping. I received the O-rings three days later, after I had already had to pay a plumber $245 to replace the O-rings. When I requested a refund because I did not receive the O-rings overnight, the company hedged and said that it couldn't guarantee overnight shipping over the weekend. As there was no notice of that possibility in their online ordering information, I felt that I deserved a refund. I requested that refund twice but never received it. I will not be using Express Water systems again. A good product doesn't justify unethical service.