Japan Crate
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Awful experience, actually the worst experience!!
I ordered the March Crate and I didn't get a tracking number. A few weeks pass by, I asked them where the crate was. Waited nearly a week for them to answer. Got asked to confirm my adress. Waited nearly a week again for the next answer. The customer support was painfully slow, but kind (for that they deserve the star). They agreed to send a new one. Perfect, surely it would arrive this time. Right? A few weeks go by, I ask them for tracking number. This time I got one. This is where I discover that they scam people. They create a shipping label so that it seems that is has shipped. But they don't send it out. I've called DHL and they confirmed that there were no package up for collection. I sent all the details to my bank and requested a chargeback. I demand a full refund! It seems that they selectively send out some packages to seem reliable, but from what I've seen A LOT of people haven't seen traces of their packages. It's not worth the headaches, folks! Edit: They (customer service team) clearly stated that the parcel was shipped. So apparently they lie to customers since the issues are known beforehand. I have been waiting for nearly 3 months (25th February), and DHL still hasn't picked up the crates!? If you are going to lie, use a better one. I'll let my bank handle this since my trust for this company is as lost as the packages. Update: My bank refunded me, and two packages came a few weeks ago. Will I ever trust this company with my money again? Nope. Just wanted to be honest and said that I got all three packages, but unacceptabely late and the customer support (or lack of) is not something I even wish upon my worst enemy.