Majid

Aug 28, 2025

Worst experience

Worst experience. I purchased ps4 Fat along with the game installed 2tb when I first order got the defective product which was freezing while playing the games. After raising a complaint on this portal they contacted me. And assured me that they will replace the product and also give me an extra gamepad and i got 1 extra gamepad for free. The extra payment i made was for warranty and additional games. 1 year extended warranty i had purchased . They even told me that if I want to get extra game then it will charge 200 per game as the only thing I need to do is to send them the external HDD which they had sent me along with the game. After few days of playing games the replacement product was working good but after few days the gamepad was not working properly so I spoke with Roop and he said nothing to worry I just need to send the gamepad also i need 1 game. So he told me to send the game HDD and defective gamepad. Which I did sent . It's been 2 weeks now I had already sent and they had received the game HDD and gamepad but there is no response on that . They don't answer the call or even have courtesy to reply to my msg. So After all the bad experience I'm once again raising complaint in this portal . I hope they will improve their service After this if they really looking for serious business.