Energy Ombudsman
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Do not waste your time with the Energy…
Do not waste your time with the Energy Ombudsman, they are supposed to investigate a case but this is not the case, I have a letter sent to me by the DWP advising me the monies that I owe, the figure was given to the DWP by the Energy company so I know 100% that the figure given to me is correct because the DWP asked them for the final amount, I sent the document to the Energy Ombudsman when I asked if he had made contact with the DWP I was told that no because its between me and the Energy provider, so I produce evidence but the Energy Ombudsman did not follow up on the evidence I provided. Here are some quotes from the Energy Ombudsman. 1. I am unable to request that the Energy Company match the figure quoted by DWP. (But DWP did not quote the figure is was given to them by the Energy Company) 2. Resolution if I accept there decision then he will ask the Energy company to Issue a letter of apology. (In my view an apology is when someone has done wrong or made a mistake) And now because I did not accept the decision the case is closed. But I have informed DWP and the matter escalated and they will now provide me with the written document that was sent by the Energy Company to the DWP to prove that it was sent by the Energy Provider to DWP.