LifeStance Health
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Low integrity industry. I should have taken the reviews of this company seriously.
I had issues with the autopay system taking $103.94 when I paid everything I owed when I saw I had a payment on the portal. I was at $0 before March 1st. I got a automated text message saying my remaining total of $103.94 would be drafted on the first. I ignored it because I paid that exact balance off in two payments ( one on 2/24 and the other on 2/28). The overpayment went into effect on the first and it showed $-103.94 on my profile showing an overpayment. Well, I guess my overpaying the $103.94 was really just a security deposit until my insurance cleared. Actually, I will be getting a whopping $15 back that will take about two weeks to be credited back to my account, not to mention the overdraft happened promptly between 7am-8am on a Saturday, a non business day for them. Why can I be afforded that same urgency when getting my money back???That's neither here nor there, so either I'm paying for expensive benefits for no reason or therapy is a rip off, or both! Roughly $250 for one session therapy? I called once before asking about the original payment of $146.69 because I wanted to understand why it was so much. The specialist that I spoke to at that time last month explained to me that it's until my insurance clears, but it shouldn't exceed $150 and the reason it was so high was because I didn't meet my deductible. So that was a dishonest statement. My insurance did clear and they reviewed my complaint with lifestance. I was told by my insurance that I was falsely charged and I have proof. I'm owed about $123. I understand therapy is an elective and I chose to do this, but I feel so ripped off and should have done better research. I didn't feel like I got much from my therapist, Kim Nelson, and felt like she truly didn't understand my issue. I had taken the time to write out talking points that I hoped we could address and we didn't cover any of them, just basic statements made that I could have told myself. I feel like I got more out of talking to strangers on the street. It's like she was steering the therapy in a direction I didn't need it to go. I was trying to be nice and trust the authority figure here and get something from it, but I didn't feel like my problem was being addressed. If anything I got out of this is that I should just trust my own mind from here on out. I feel like these therapists only want to draw out treatment to make a buck. I don't feel like the cost and stress that followed the therapy was justified. I went in to get help not to be more stressed out about payment and feeling a sense of lackluster about the whole experience when I feel I did my part in addressing my issue specifically. The billing specialist, I just recently spoke to, Heidi, was awesome. Give her a raise. This review is not for her, but for the ethics surrounding payment.