VENUS Fashion Inc.
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This review is specifically for the…
This review is specifically for the customer service and policies. I placed an order Sunday evening. As of this morning (Wednesday) it had not shipped. I called to cancel it because it was not going to arrive in time. The lady on the phone said I could not cancel because it had already been picked to ship and would ship today. No problem, I hate to have to go through the hassle of a return, but I understand policies. Now it’s 8 pm and it still hasn’t shipped, so I call back. Since it obviously didn’t ship, clearly they should be able to cancel it. They still say they can’t cancel it, and can’t do basic math with time. I have the entire (evening, not morning) conversation recorded and will post a poor customer service review everywhere I can find to do so. I’ve ordered the clothes for years and have found them to be good, but after this experience I will never order from them again.