Southwest Airlines
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I book wrong flight from Dallas to Ft…
I book wrong flight from Dallas to Ft Lauderdale, it should have been to Orlando . We are going on a cruise boarding at Port Canaveral. Didn't realize this until 2 days before my departure! I was in panic mode , blood pressure rising, I looked at my wife and said "I screwed up". So I called Southwest Airlines and April Castile answer the phone with a very sweet voice , I said I made a boo-boo, I explained I booked wrong flight, the first thing she said "lets see if we can fix this' she ask me for time I needed to be at ship. After checking her compute she said I can get you on a flight to Orlando , your arrival time would be 11 am . I said YES and then she book our return flight back home. April Castile represents what Southwest is all about "Caring for their customers" I know this may not seem like a big deal to most people, but image if it were YOU , this was HUGE mistake and April Castile corrected it . She is amazing , very friendly and cared about helping me . Southwest you have a very special person representing your company. I always fly Southwest out of Lovefield , less hassle than DFW and because of great caring people like April Castile - I am a loyal Southwest customer. I highly recommend this airline. A+ / 5 star airline !