Water Babies
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We will avoid in future
Our little girl has been going here for a few months. They use the pool at Village Hotel and the facilities there had been undergoing refit which meant often it was very difficult to get changing room access as a dad with your little girl. We spoke to the instructor on a number of occasions to let her know we will be ending our swimming lessons in September as our little girl was going to nursery. Noticed that we were still going to be charged and contacted by phone and left a message and then two weeks later by email. They say that because we told the instructor - their representative that this wasn’t valid so have to pay for a whole month of swims that we cannot use. Be very wary of this company, i cannot understand how speaking to the instructor isn’t counted as contacting them and at least would have expected the instructor to say we need to email or write in to cancel. Even when I questioned this and they didn’t even acknowledge that they should make sure their instructors advise their customers of things like this. We won’t be returning to this company due to their inflexibility and should have listened to all the other reviews about their behaviour to terms and conditions.