Online Legal India
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PATETHIC ONLINE LEGAL INDIA TEAM, SHAME ON YOU!
My experience with the Online Legal Team has been highly unsatisfactory. Their customer service falls significantly short of professional standards, and there seems to be a lack of accountability throughout the process. The timeline for handling cases is excessively long, causing considerable inconvenience. For instance, my case, which began in September 2024, took over four months just for the allocation of a local advocate. The organization appears to operate more like a small call center than a professional legal service. The frequent change of representatives and their lack of case knowledge resulted in the need to repeatedly provide the same information, which was frustrating and time-consuming. The advocate team demonstrated a lack of experience and technical understanding, often providing inconsistent advice. The marketing team seemed primarily focused on securing payments rather than delivering on their promises. The escalation process was ineffective, with minimal responsiveness from the designated team. Overall, my interaction with Online Legal India has been extremely disappointing. Based on this experience, I would not recommend their services and would caution potential clients to thoroughly evaluate their options before engaging with this firm. In my opinion, working with local advocates who demonstrate greater accountability and responsibility may be a more effective approach. In conclusion, the service provided by Online Legal India fell far below expectations and requires significant improvement to meet professional standards.