Internet Reptile
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Rubbish company
Rubbish, ordered locusts on Monday and selected the speedy overnight courier for a cost of £7, internet reptile dispatched on Wednesday afternoon and still not arrived. Courier tracking on Thursday said would be delivered, nope it wasn't. Contacted them and the courier and told definitely Friday, surprise surprise not delivered then either. Internet reptile customer service incompetent, answer was we cannot guarantee delivery times? Oh right but you offered and charged me £7 for a speedy overnight courier delivery but can't guarantee delivery the next day or the day after, not exactly speedy is it. Courier company doesn't work over the weekend either. Have repeatedly told them to refund me as will not be accepting delivery of the parcel on Monday (if it evens turns up) and get same response, we investigating. Don't care about an investigation they know it hasn't been delivered and been with courier since Wednesday so not the service I paid for, locusts probably dead now anyway after being sitting in a van for days and now the depot over the weekend. Pathetic customer service all round. Update: no further contact from internet reptile, surprise surprise no parcel today either. Absolutely abysmal customer service. Update 2: had an email from them saying they have done everything right so it's not there fault etc, couriers fault etc. Well I paid for locusts and took over a week to arrive despite paying for overnight courier, so it's not my fault. Still no confirmation of a refund. APC finally turned up with the locusts this afternoon, box was damages, torn and a right state, looked like it had been knocking about the back of a van for a week, oh wait it has! Declined to accept delivery as dead locusts are no use to me and already had an order delivered from Swell, which came next day. Ridiculous company and staff are incompetent.