Marriott Vacation Club
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We received a mailer from Marriott…THEIVES
We received a mailer from Marriott Vacation Club (MVC). It advertised $199 now and 12 months to choose and take a 4 day/3 night stay for a sales pitch in Florida. We love Marriott properties, have their credit card, ect. We paid the $199 in 2/2025 and recently tried to book our stay online. MVC website gave us a pop-up after we put in our offer code and last name stating that our offer was no longer valid, call this number. I was a little upset that the offer we paid for was no longer valid. The number they gave me was to the sales department, and I explained the situation. MVC proceeded to tell me that our offer was still valid, but we had to book over the phone. This immediately felt odd, and I asked why. "That's just the way it is." Becoming less enchanted, I asked for a refund of our $199, we no longer were interested in their offer. MVC stated that we had 15 days from payment to get a refund. This was disclosed no where and MVC stated it was in the welcome email. There is a disclaimer in fine print on the offer letter that after purchase of a vacation package, there is a 15 day window to get a refund, not for the $199 to reserve the 12 months to decide when and where we were going. To wrap up, the disclosure that they would take our money and run was in an email that was supposedly sent (we did not get it) aka, disclosed we would never get our money back AFTER we paid them. Stay away, far away.