Pure Electric UK
View company profile →
DO NOT BUY!!! SCAMMERS!!
I ordered the Air 4 Pro Scooter, when it arrived the box was teared and unsealed so already that was a concern as no electronic device should be delivered in that state. Upon opening, just to find that the tyres shown obvious signs of use, with them being worn out and scratched. I emailed them with my concerns and got a response from Manpreet who had justified the box with it being the delivery and insisted that the wheels were just dusty and that its from the box, but anyone with logic knows that a wheel cannot get scratched and have wear and tear by a delivery box... I then asked for a refund and it to be collected as i no longer want this product as its not what i paid for (on website it clearly states NEVER BEEN USED) After filling out a return form i had been sent, i have not received any repose since regarding an update on the status of my return and it has been over 3 Weeks. I am very unhappy with the Customer Service received and would NOT recommend anyone to buy from these scammers!! Would have never expected this from such a big company like this.