LifeStance Health
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Billing is terrible
The therapists were great. I had two sessions and was going to continue, until I started receiving texts showing the amount due. It was expensive, but I paid it. Then I received additional texts for further amounts due, despite not having any more appointments. I called Lifestance and waited on hold for 30 min to speak with someone in billing. I finally gave up and chose the automated return call option. I did not receive a call back. Prior to my next appointment, I received a call to pay a balance before the session. The person explained the billing department had not called me because they were "backed up." They had billed me multiple times on the same dates. The person who called said she could see this, but could not explain it, or provide an itemized bill (or any bill!). The solution she provided was for me to pay the double bill and then call my insurance company. WTF?! I love that the service I called for help with mental health is now the source of my stress…