LifeStance Health
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Experience
Recently today on 9/24/2024 around 11:00 am my little sister named Emily had an appointment and called ahead of time with her fiancé who was driving her. To say that there was horrible traffic and could be a little late. The people on the line said it was ok because they called ahead of time. While getting there she received a call from a woman who works the front desk yelling at my sister. My sister and her fiancé then went into the building confused on why she was yelling on top of her lungs at my 21-year-old sister and her 22-year-old fiancé. There were 10 other patients in the room watching this, which if need evidence they are there to ask for more information. The lady who works within your company made my little sister who suffers heavily from mental health issues have a mental breakdown in the patients waiting room. The doctor heard the commutation and tried to ask what happened, and the security who was being abusive, tried to lie about what happened and the doctor took my sister back to the room and tried to calm her down. I am furious about what happened and want that lady's name, you cannot act like that in a doctor's office people suffer from different mental health illnesses. Over all used to be great but now very aggressive people working the front !