NOX Hotels
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Profit is only what matters !
I had planned to stay for New Year's Eve, but unfortunately, all Eurostar trains were canceled due to the floods. When I contacted the hotel to explain this situation, one that was beyond my control and affected thousands of people, I was met with complete inflexibility. Despite the storm leaving around 30,000 people stranded, the hotel chose to prioritize profit over understanding. I requested a refund or even a change of dates, but both were met with a flat 'no.' Their policy of 'non-refundable and non-transferable' offers no consideration for unforeseen circumstances, whether it's a crisis or a personal emergency. It's disheartening to witness a business prioritise profits over their clients. I caution anyone booking here to be aware that valid reasons for postponing or refunding your reservation seem non-existent to this establishment. It's disappointing and frankly unacceptable for a business to operate without any sense of flexibility or humanity.