Safeena

Safeena

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1 out of 5 stars
Average rating

Reviews by Safeena

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1 out of 5 stars

I would 100% avoid this company

I would 100% avoid this company! I took out insurance in October and paid £450 upfront. My first payment of £200 was taken in December.. which is fine. I was then contacted about my car being away from my home address more than 2 days a week. But when I took out the policy nobody told me I had to stay at home so many days a week. I called and queried this and I was told ‘if you’re staying away from home more than 2 days you need to call and tell us’ this made me feel like I was constantly watched and like I needed to ask ‘permission’ from my parents to stay away from home. As a first time driver, all of this should have been explained. It was very confusing and the agents I spoke to were very unhelpful, rude and judgemental. You constantly receive threatening emails advising ‘if you don’t send this we will cancel your policy, if you don’t do that we will cancel your policy’ I was unable to add the second address to my policy as it was too much of a ‘high risk’ area which is bull****. So I had no choice but to cancel! Expecting some sort of refund seen as I had paid £650 over a month and a half. But instead I have to pay £160 to cancel?!!! I sent in my cancellation via email and had no response. I then contacted a day after to find out they had not received my email so I had to send it again!! If you want to be constantly watched and tracked then go with this company. But if you want to feel like a normal human, with nobody to answer to, and you want to feel freedom while driving then AVOID THIS SCAM COMPANY!! Absolute nightmare!!