US Mobile
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My Starter Plan to Premier Plan
My Starter Plan was coming to an end, and there was a promotion to the Premier plan that I added. Unfortunately, the Premier plan did not activate as intended, and I was kept on the Starter plan. I contacted customer service and was helped by Yusra Luqman, who was insightful and held my hand along the way. Long story short, she was able to refund whatever wasn't used, keep the promotion code that I used for the Premier plan, and make the switch. Thank you Yusra!