Emuaid ™
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rude conduct
I mailed a complaint to Speer Laboratories regarding the way of sending my products, which caused me paying (a lot of!) additional delivery cost. Their answer was really very short and also rude: "You should have read the delivery conditions upfront". As this answer I received did not even consider the fact that this extra cost had come from their mistake in packing and had not so much to do with reading their conditions, I sent another email to re-explain, which they did not even bother to reply.