pbm Property Management
View company profile →
Appalling service
Appalling service. Avoid at all costs! Zero empathy and zero duty of care. I wish Truspilot could keep this review at the top of the list to keep people away from this horrific company for their own sake. There are so many things going wrong with PBM that I just cannot list them all here. Just to mention a very few of them: - The obscurity of their figures and the unwillingness to report to the residents on the huge amounts spent made us withhold our service charge payments for more than a year. There are still many residents unwilling to pay them a penny. - Their lack of concern on vital security issues (main entrance door of the building broken for more than a month despite constant reporting) led to homeless people accessing the building to sleep on the stairway. This is still happening and they just don't care. - Ignore extremely important health and safety problems despite multiple reporting via phone and PBM portal. Our refuse store got completely out of hand twice, to the point that the building was really close to have cockroaches due to PBM unwillingness to arrange for a private rubbish collection (despite me begging for it and screaming on the phone) - Deficient cleaning service to reduce costs but charging sky-high cleaning prices without supporting invoices - .. and the list keeps going and going I would give them negative stars if I could. This company is well beyond horrific so stay away from it. PBM is without a shred of doubt the worst property management firm I ever came across. I am praying to have them removed from the development soon as 80% of the residents are disgusted by their atrocious incompetence. And I can testify there are hundreds of residents in my building so this is not an isolated case.