Premier Inn
View company profile →
We stayed in the Premier Inn in…
We stayed in the Premier Inn in Hastings overnight on the 27th December as we were visiting family. We had booked early check in which cost an extra £15 on top of the room cost. Early check in is advertised as being from 11am. We arrived just after this time to be greeted with “you can’t have your early check in as the room is still occupied “. When I queried how can they advertise early check in and late check out (12pm) they replied “ well I can’t just chuck them out!” The receptionist then said she would refund the £15 in fact she said that twice because she repeated it when we eventually got the key card. As you have probably guessed from this post that refund is still outstanding. Complete lies from Premier Inn.