RIGHTIO
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Daylight Robbery. AVOID!
Needed a plumber to my toilet which was constantly trickling water and hissing. When I phoned, I asked about prices and was told it was £154 per hour and could I give my card details over the phone. I refused and said I would pay the plumber on completion. All seemed OK at first, given ETA and kept well informed, plumber running late etc etc. Scott arrived at 1840hrs, found the problem straightaway, job completed 1842hrs. He then spent 15 mins on his phone discussing a problem with his boss. There was a mix-up of engineers attending wrong jobs or not turning up; closing jobs down; opening jobs up and eventually giving me a price for my job.... £184.80!!!! For a 2 minute job I was charged for a full hour, PLUS VAT, and this allegedly included an OAP discount! The plumber, Scott was very apologetic and said he had nothing to do with pricing and his 'boss' on the phone said he didn't either - so who does??????? My experience was very stressful, very upsetting and I have been scammed good and proper. Disgraceful set up. STEER CLEAR!!