Travel Insurance Direct
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Will use any technicality to avoid paying a claim
I have used TID for many years and recently had to make my first claim with them for a pair of sunglasses I lost while kayaking on Halong Bay in Vietnam. The claim was denied as I hadn't made a report to the police or "other authorities". Unfortunately there are no water police on Halong Bay so who was I supposed to report it to? I informed the crew on our cruise boat and they just shrugged their shoulders. If I was going to try and defraud TID wouldn't you think I'd claim for something a bit more expensive than sunglasses? Like maybe a video camera? I thought TID were different but turns out they are just a typical insurance company that will use any technicality to get out paying a claim. So much for being a loyal customer with a good claims history. I will never use TID again and will be ensuring none of my friends or colleagues do either!